Frequently asked questions
How do I place an order?+
Browse the menu, add items to your cart, then go to checkout and pay. You get a confirmation right after.
Can I order for pickup?+
Yes. Choose pickup at checkout and collect from 19 City Rd, Auckland CBD.
Do you offer delivery?+
Yes, within central Auckland. Add your address at checkout to see the fee.
Can I customise my food?+
Most items let you pick sauce, spice level, or add chips, rice, or salad on the product page.
How do I pay?+
Pay by card at checkout. This demo uses a test card form, no real charge happens.
Can I cancel an order?+
Contact us straight away. Once the kitchen starts your order, we can't cancel it.
What if I have allergies?+
Add a note at checkout and call us so the kitchen can confirm what's safe for you.
How do I contact Sam's Kitchen?+
Use the contact page, call us, or send a message through the contact form.
Can I reorder a previous meal?+
Sign in, open your order history, and tap Reorder to add the same items to your cart.